Refund policy

Return Policy / 14-day Trial Period:

If you are unsure if a paddle is right for you, we strongly encourage you to take advantage of our demo program. 

All paddles have a 14-day money back guarantee - just contact us and we'll be happy to take your paddle back for donation. Paddles that have visible wear or use may be subject to up to a 20% restocking fee, as they cannot be resold as new.

Warranty Policy:

All paddles have a SIX MONTH WARRANTY against manufacturer defects and workmanship of the paddle valid starting the date of receipt.

• Warranty is non-transferable and only valid to the original purchaser.
  
• Proof of purchase is required (bank & credit card statements can be used).
• Warranty claims are typically processed within 3-4 business days and are subject to shipping charges. 
• Pickln may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.

 

What is not covered by the warranty? 

Please note:  If any of the below occurs, please still contact us and we will see what we can do to take care of you.

• Normal wear and tear, abuse and negligence.
• Any modifications made to the paddle after purchasing.
• Fading of graphics.
• Excessive damage to edge guard.
• Hitting other objects (other than the pickleball) such as the ground or other paddles (this can weaken the paddle or loosen the trim).
• Not being the original purchaser
• Buying from a non-authorized Pickln dealer (Facebook groups, Craigslist, etc.)

If you have any questions, just reach out to us and we'll work something out. We stand by our products and our cause, so give us the opportunity to make you a lifetime customer.